Help Centre

Everything you need to get the most out of Little Panda Tube.

🚀 Getting Started

Click "Get started free" on the homepage. Enter your name, email, and mobile number. We'll send a 6-digit login code to your email. Enter the code to verify your account — you're in. No password needed, ever.

Yes! Every new account gets a 3-day free trial. No credit card is required to start. You get full access to all features during the trial.

Visit the login page, enter your email address, and click "Send login code". Check your inbox for a 6-digit code (valid for 10 minutes) and enter it to sign in. The app stays logged in until you manually sign out.

Little Panda Tube works on any device with a modern web browser — phone, tablet, laptop, or desktop. There is no app to download.

👤 Managing Child Profiles

After logging in, go to your Dashboard and click "Add Profile". Choose an animated avatar, enter your child's nickname (no real names needed), set their age, and choose a daily watch-time limit. Click Save.

Yes. The number of profiles depends on your plan — 1, 2, or 3 profiles for individual plans, or unlimited for institution plans. Each child gets their own separate library and timer.

Go to the profile settings and toggle "Hide Profile" on. The profile disappears from the home screen but is not deleted. You can unhide it anytime from Settings.

Yes, from the profile settings. Deleting a profile permanently removes all its videos, watch history, and settings. The default profile (created automatically) can be edited but not deleted.

🎬 Adding Videos

Go to your child's library, click "Add Video", and paste the YouTube URL. We automatically fetch the title, thumbnail, channel name, and duration. Assign a Topic (e.g. Phonics) and optional tags, then click Save. The video appears in your child's library instantly.

Standard video URLs (youtube.com/watch?v=...), short URLs (youtu.be/...), and embed URLs (youtube.com/embed/...) all work.

When adding a video, type a Topic name (e.g. "Science", "Phonics", "Stories"). Videos with the same topic are grouped together in the sidebar. You can also add Tags for further filtering — e.g. Topic: "Phonics", Tag: "Miss Rachel".

Yes. Click on any video in the library and toggle "Disable". The video becomes invisible in the kids' interface but stays in your library. Re-enable it any time.

⏱ Screen Time & Timers

In the child's profile settings, find "Daily Watch Time" and set the number of minutes. When the limit is reached, the screen automatically locks and shows a friendly "Time's Up" message.

The video pauses and a lock screen appears. The child can tap "Ask for more time" to send you a notification. You can approve or decline from your parent dashboard.

Yes. In the profile settings, enable "Bedtime Schedule" and set the cutoff time (e.g. 8:00 PM). After that time, the app will not allow viewing regardless of remaining daily quota.

If your child leaves the device for 10 minutes while a video is playing, the timer automatically pauses and the video stops. This prevents them from losing their daily quota while not watching.

📱 Remote Controls

From your parent dashboard, go to the child's profile and click "Freeze Screen". The video pauses immediately, wherever your child is watching. Click "Resume" to unfreeze.

When your child sends a "Request More Time" notification, it appears in your Time Requests screen. Tap "Approve" to grant extra time (default 60 minutes) or "Decline" to send them a polite message.

Complete Restriction is an immediate full lockout. Toggle it ON from the Time Requests screen or the profile settings to block all access instantly — even if the child has time remaining. Useful for meal times, homework, or bedtime.

💳 Billing & Plans

Little Panda Tube uses manual billing — there is no automatic charge. After your trial, contact us or wait to receive a payment link. Plans are activated manually by our team after payment confirmation.

Yes. Contact us via the Contact page and we'll upgrade your plan and adjust your billing accordingly.

After 3 days, your account moves to an inactive state. Your data is preserved. Once you activate a paid plan, everything is restored exactly as you left it.

If you're unsatisfied within the first 7 days of a paid plan, contact us and we'll issue a full refund — no questions asked.

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Still need help?

Our support team responds within 24 hours on business days.

Contact us